Carmax Reviews
Carmax Customer Reviews (3)
- Most recent
- Oldest
Verified Buyer
Verified BuyerVerified BuyerCarmax Customer’s Q&A
Carmax Features and Benefits
CarMax offers several key features and benefits:
- Extensive nationwide inventory: Over 50,000 used cars, trucks, vans, and SUVs are available both online and on lots.
- Fixed and clearly marked prices: No negotiations or haggling needed.
- Financing, trade-ins, warranties, and protection plans: These services are available to customers.
- High standard of quality: Only clean, well-maintained vehicles are stocked on their lots.
- Large network: They can usually find whatever car you're looking for and will transfer it to your local store for a small fee.
- No haggling/no pressure buying experience: This ensures a transparent and straightforward buying process.
- Health, Wealth, Work & Life Benefits: CarMax makes it easier for you to be healthy with a suite of programs designed to support your overall wellbeing. They also offer financial security and time off programs designed to provide peace of mind for those times when life offers the unexpected.
These features and benefits make CarMax a popular choice for buying used cars.
Carmax Pricing
At CarMax, the pricing is typically non-negotiable. They follow a no-haggle pricing policy, which means the price you see is the price you pay. This policy ensures a transparent and straightforward buying process. The value CarMax brings to the used car market is its low pressure, no haggle pricing. This solves a big problem for many customers who dread the high pressure haggle car buying process at traditional dealerships. You can search used cars, research vehicle models, and compare cars, all online at carmax.com. You can also see car values on the most popular models based on recent CarMax offers and get an offer on your car.
Payment Method
CarMax.com offers multiple ways to make a car payment. Customers can apply for financing with CarMax, their own preferred bank or credit union, or pay cash. Credit cards cannot be used to purchase a car at CarMax, and credit cards are not accepted for down payments. In addition to accepting checks, CarMax also accepts certified funds, cash, and credit or debit cards as forms of payment. Certified funds are a secure payment option that includes cashier’s checks, money orders, and bank drafts. These funds are guaranteed by the issuing bank and are considered as good as cash. Customers can also make a car payment online, by mail, at Western Union locations or through the MoneyGram Express Payments service. For online payments, customers will need their CarMax Auto Finance account number, date of birth, the last four digits of their SSN, and a valid email address. They can manage their account securely through the CarMax app. If customers have any questions about their account, they can reach out to CarMax's customer service at (800) 925-3612 from Mon-Fri: 8a-10p, Sat 9a-6p EST. All CarMax Auto Finance customers should send payments to: CarMax Auto Finance P.O. Box 6045 Carol Stream, IL, 60197-6045. Please note that this information is subject to change and it's always best to check the official website for the most current information.
Carmax FAQs
Carmax Alternatives
Here are the top 10 alternatives to CarMax.com:
- Autonation
- Penske Automotive Group, Inc.
- Sonic Automotive, Inc.
- Asbury Automotive Group
- Lithia Motors
- Carvana
- Auto Trader
- Cars.com
- Enterprise Car Sales
- Vroom
Each of these platforms offers a unique approach to buying and selling cars, providing consumers with a variety of options to choose from. It's always a good idea to explore multiple platforms to find the one that best suits your needs. Remember, the goal isn't to determine which company is superior, but rather to understand the various options available. This understanding can empower you to make the best choice when navigating the used car market.
How To Open A Carmax Account?
To open an account on CarMax.com, follow these steps:
- Visit the CarMax Auto Finance page.
- Look for the Register Now option.
- Click on it to start the registration process.
- During registration, you'll need to provide:
- Your CarMax Auto Finance account number
- Your date of birth
- The last four digits of your SSN
- A valid email address
After providing these details, follow the prompts to complete the registration process. Once registered, you can manage your account securely through the CarMax app. This includes setting up online payments, viewing statements, and more. Remember, it's important to keep your login details secure to protect your account. If you have any questions about your account, the FAQ page on the website can be a helpful resource.
Please note that this information is subject to change and it's always best to check the official website for the most current information. If you're unable to find the necessary information or have trouble with the registration process, consider reaching out to CarMax's customer service for assistance. They can be reached at (800) 925-3612 from Mon-Fri: 8a-10p, Sat 9a-6p EST.
Hope this helps! If you have any other questions, feel free to ask.
Carmax Return Policy?
CarMax offers a 30-day return policy allowing customers to return a purchased car and receive a full refund for any reason within 30 days of purchase, provided that they have driven the vehicle for less than 1,500 miles during this period. This policy grants buyers the flexibility to reconsider their purchase within a reasonable timeframe. It's also worth noting that any shipping fees paid to transfer the vehicle are separate from your purchase and nonrefundable. If your financing included negative equity from your trade-in, you can either repay the negative equity or finance it with a different vehicle, subject to financing approval. Any refund due back is typically mailed within 2 weeks of your return date. Please note, if the vehicle's condition is not consistent with when you bought it, it may not be eligible for return.
Explore Similar Stores
See All Stores
